FAQ

What days do you deliver?

We delivery to the Sydney area 5 days a week, Monday through Friday.

Is there a limit as to how much I can order?

No way! We can bake and send you as many of our tasty treats as you wish.

These are so good, how fast can you deliver more?

If orders are placed by 3pm, we can have your fresh fine foods dispatched and delivered by courier or drivers the following morning! Keep in mind though that we at Freshness take a little breather on Sundays and public holidays, so orders placed after 3pm on Friday will not be processed until the following Monday and deliveries cannot be made on Sundays and Public Holidays. Also, please note: Freshness will not be responsible for stolen goods.

What are your payment terms?

For wholesale accounts, first order will be prepaid. You can also do a credit application with us, and if after a reference check your application is approved, you are given a 7-day credit term.

How and when do I place my order?

For wholesale customers you can call, fax or email your orders to our head office any time before 3pm and one of our helpful staff will gladly process it for you for next day delivery. For retail customers, please order through our online shopping cart.

How long do your products last and how do I store them?

As our products are all natural and preservative free, they don’t last suspiciously long like some other baked products. We recommend keeping muffins for no longer than 3 – 4 days in summer (5 days in winter) and our breads can be kept up to 7 days. Our packaged products including snack bars, muesli and cookies have a shelf life of 6 months. To maintain optimal freshness, we suggest keeping your treats in a cool ambient temperature or refrigerating.

Why should I use your company?

There are many upon many reasons why you should use our company, but to keep it short, you should choose Freshness Fine Foods because:

– Our products are natural, wholesome, preservative and additive free, and, well, just delicious!
– We offer competitive prices compared to other high quality baked good suppliers
– Our delivery is fast and reliable
– We are committed to providing exceptional customer service in all areas of our business
– We have twenty years of reputable experience in the industry